Shipping policy

Last Updated: July 14, 2026

Thank you for shopping with Atriva. This Shipping Policy explains how we process, ship, and deliver your orders.

Order Processing

All orders are processed within 2–3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Shipping Time

Estimated delivery time is approximately 30–45 business days, depending on your destination and local carrier operations.

Please note that delivery estimates are not guaranteed and may vary due to factors beyond our control.

Shipping Delays

While we strive to deliver your order on time, shipping may occasionally be delayed due to circumstances such as:

Severe weather conditions
Natural disasters
Customs inspections
Transportation disruptions
Carrier operational issues
Other unforeseen circumstances

If shipping is delayed due to these factors, your order will continue to be processed and delivered as soon as conditions allow.

Shipping Rates

Shipping charges and free shipping eligibility vary depending on your country or region.

The available shipping methods, applicable shipping fees, and any free shipping threshold for your location will be displayed during checkout before payment is completed.

Order Tracking

Once your order has been shipped, a tracking number will be generated and sent to you by email.

You can track the latest shipping status of your order by visiting:

https://www.17track.net/en

Please allow a short period after shipment for tracking information to become available.

Lost Packages

If your tracking information shows that your package has been lost, or if your order has not arrived within a reasonable time after shipment, please contact us at:

Email: admin@atriva.shop

Our customer support team will work with the shipping carrier to investigate the issue and assist you as quickly as possible.

Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before placing your order.

Atriva is not responsible for delays or delivery failures resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us immediately. We will do our best to update your information before the order is shipped.

Contact Information

If you have any questions regarding this Shipping Policy, please contact us:

Store Name: Atriva

Legal Representative: Miguel Gonzalez