Refund policy

Last updated: July 14, 2026

At Atriva, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.

Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

Unworn or unused
In the same condition that you received it
With original tags (if applicable)
In its original packaging
Accompanied by the receipt or proof of purchase

How to Start a Return

To initiate a return, please contact our customer support team at:

Email: admin@atriva.shop

Return Address:
2626 Roanoke Avenue
Dallas, Texas 75235
United States

Please do not send your return without contacting us first. Once your return request is approved, we will provide you with return instructions and the appropriate return address confirmation.

Items returned without prior authorization will not be accepted.

Return Shipping Costs

Customers are responsible for the cost of return shipping.

However, if the item you received is:

Damaged during shipping;
Defective;
Incorrect;
Or has any quality-related issue caused before delivery,

Atriva will cover the return shipping costs and provide an appropriate solution.

Damages and Issues

Please inspect your order immediately upon arrival.

If your item is defective, damaged, or you receive the wrong item, please contact us as soon as possible at admin@atriva.shop so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Certain products cannot be returned, including:

Perishable goods (such as food, flowers, or plants)
Custom or personalized products
Personal care items (such as beauty products)
Hazardous materials
Flammable liquids or gases

If you have questions regarding a specific item, please contact us before requesting a return.

The following items are also non-refundable:

Gift cards
Sale or clearance items

Exchanges

The quickest way to receive a replacement item is to return the original item. After your return has been approved, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification.

Returned items must be unused, unworn, in their original packaging with tags attached, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at admin@atriva.shop.

Store Information

Store Name: Atriva

Business Address:
2626 Roanoke Avenue
Dallas, Texas 75235
United States

Contact Information

Legal Representative: Miguel Gonzalez