Privacy policy

Last updated: July 14, 2026

Atriva operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Atriva is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process:

  • Contact details including your name, billing address, shipping address, phone number and email address.
  • Financial information including payment card information, payment confirmations and transaction details.
  • Account information including your username, password, preferences and settings.
  • Transaction information including purchases, returns, exchanges, cancellations, shopping cart activity and wishlist activity.
  • Communications with us, including customer support requests.
  • Device information including browser type, IP address, network connection and unique identifiers.
  • Usage information regarding your interaction with our Services.

Personal Information Sources

We may collect personal information:

  • Directly from you when you create an account, place an order, contact us or otherwise use our Services.
  • Automatically through cookies and similar technologies when you browse our website.
  • From our service providers that support our business operations.
  • From our partners or other third parties where permitted by law.

How We Use Your Personal Information

We may use your personal information to:

Provide, Improve and Personalize the Services

  • Process orders and payments
  • Fulfill purchases
  • Arrange shipping
  • Manage returns and exchanges
  • Maintain your account
  • Provide customer support
  • Personalize your shopping experience
  • Improve our products and services

Marketing and Advertising

We may send promotional communications and display advertisements based on your interaction with our Services where permitted by law.

Security and Fraud Prevention

We use personal information to verify accounts, detect fraudulent activity, maintain platform security and protect our customers and business.

Communicating with You

We use your information to respond to customer service inquiries and provide updates regarding your orders or account.

Legal Reasons

We may process personal information where necessary to comply with applicable laws, legal obligations or regulatory requirements.

How We Disclose Personal Information

We may disclose personal information:

  • To Shopify and trusted service providers that help operate our business, including payment processors, logistics providers, cloud storage providers, customer support providers and analytics services.
  • To marketing partners where permitted by applicable law.
  • When you direct us to share your information with third parties.
  • Within our affiliated companies where applicable.
  • To comply with applicable laws, legal processes, or protect our legal rights.

Relationship with Shopify

Our store is hosted by Shopify. Shopify processes certain personal information in order to provide and improve the Services.

Information submitted through our store may be shared with Shopify and certain trusted third-party service providers located in different countries where necessary for operating the Services.

To learn more about Shopify's privacy practices, please visit Shopify's Consumer Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of any third-party websites. We encourage you to review their privacy policies before providing personal information.

Children's Data

Our Services are not intended for children.

We do not knowingly collect personal information from children under the applicable age of majority. If you believe a child has provided personal information, please contact us so we can remove the information where required.

Security and Retention of Your Information

We implement reasonable safeguards designed to protect your personal information.

However, no method of transmission or storage is completely secure. We encourage you to avoid sending sensitive information through unsecured communication channels.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Right to Access
  • Right to Delete
  • Right to Correct
  • Right to Data Portability
  • Right to Opt Out of Targeted Advertising
  • Right to Withdraw Consent where applicable
  • Right to Restrict or Object to Processing where permitted by law

You may exercise your rights by contacting us using the contact information provided below.

We may need to verify your identity before processing your request.

We will not discriminate against you for exercising your privacy rights.

Complaints

If you have concerns regarding how we process your personal information, please contact us first.

Depending on your location, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to and processed in countries other than your own.

Where required, we rely on appropriate safeguards, including Standard Contractual Clauses or other lawful transfer mechanisms recognized under applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.

Any updates will be posted on this page together with the revised "Last updated" date.

Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Store Name: Atriva

Legal Representative: Miguel Gonzalez

Email: admin@atriva.shop

Phone: +1 972-241-1361

Business Address:
2626 Roanoke Avenue
Dallas, TX 75235
United States